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Utility Self-Service System

Heating, water and waste management services in one self-service portal. Residents submit meter readings, see invoices from all providers and pay them in a single payment.

Service providers manage their customers' data, notices and accounts in a shared admin area.
View features
  • Heating, water and waste management in one place
  • All bills in one payment
  • Login with Smart-ID or mobile signature
  • Data from providers' systems

What changes

  • Without the system: Each provider has its own self-service and its own login.
    With the system: One account for all utility services.
  • Without the system: Readings are declared separately to each provider.
    With the system: Readings from all meters are declared in one window.
  • Without the system: Each service is paid by a separate transfer.
    With the system: All amounts due are collected in one basket and paid in one payment.
  • Without the system: Questions to providers are sent by e-mail or handled by phone.
    With the system: Residents can write a message to a provider in the self-service portal, and the provider sees it in their own environment.

Features

Meter readings

Meters from all providers in one place, grouped by contract and property.

  • Heating, hot and cold water meters in one window
  • Readings from automatic meters are collected on their own, with no need to enter them
  • If an unusually high value is entered, the system asks you to confirm it
  • Readings are sent to the provider's system automatically
  • Readings are declared once per period: by a set day of the month, after that - for the next period

Basket and payments

All amounts due are collected in one basket and paid in one payment.

  • The amount paid to each provider can be changed or skipped
  • See the balance from previous periods
  • Payment history with filters by date, payment method and provider
  • 3 years of bill history: amounts, statuses, bill as a PDF

Contracts

All of a resident's contracts with providers in one table.

  • Contracts can be linked to the payer's account automatically by personal or company code
  • Residents add other contracts themselves by entering the contract details
  • If a contract is not found, the resident can contact the provider

Account and consents

Residents manage their own details and choose how to receive bills.

  • Contact details and password
  • Bills by e-mail instead of paper
  • Consent to receive offers and surveys

Messages to providers

A resident's question goes straight to the right provider.

  • The message is linked to the contract and provider
  • Statuses: new, delegated, resolved
  • Each provider sees only its own customers' messages

Administration

Provider staff see their customers and their data.

  • Individual and business users with contracts by provider
  • Legal entity accounts are approved by each provider
  • See when each provider's data was last updated
  • For support - logging in as the user

Other modules

Invoices

Bills from all providers in one place.

  • 3 years of bill history
  • Payment status for each bill
  • Bills can be downloaded

Declaration deadline

Readings are assigned to the correct month.

  • The deadline day is set in the settings
  • After the deadline - to the current month
  • Automatic meters - no declaration needed

Legal entities

Company accounts with approval.

  • The company registers in the self-service portal
  • Each provider approves its own part
  • The account is active once everyone has approved it

Provider permissions

Each provider sees only its own customers.

  • A separate role for each provider
  • The general administrator sees everything
  • Messages and users - by provider

Consents and surveys

A list of residents who have given consent, always to hand.

  • Consents to receive offers by e-mail
  • Mailing list for surveys
  • Residents change their consent themselves

FAQ

Answers to frequently asked questions on the home page.

  • Questions managed in administration
  • Sorting and display
  • Archive for outdated items

Who it is for

  • For residents

    All utility services, meter readings and payments in one account.

  • For companies

    Contracts and bills for company properties with an approved account.

  • For service providers

    Customer data, messages and account approval.

  • For the municipality

    Shared self-service for residents across the city's utility companies.

Integrations

Smart-ID and mobile signature

Secure login without a separate password, for residents and companies.

Email

Those who do not want to use Smart-ID log in with e-mail and password.

Frequently asked questions

Didn't find an answer? Write or call us - we'll be happy to help.

With Smart-ID, mobile signature or e-mail and password. Contracts are linked to your account automatically by personal or company code. If they cannot be found automatically, you can add them yourself.

By a set day of the month. Readings declared after that day are assigned to the current month.

Yes. All amounts due are collected in one basket and paid in one payment.

Yes. The amount paid to each provider can be changed, or that provider can be skipped this time.

Write a message in the self-service portal. It goes to that provider, who sees it in their administration environment.

Yes. We connect the accounting systems of your city's utility companies and adapt the self-service portal to their services.

We will show you the self-service portal with your providers

In a short demo we will show meter reading declaration, the shared basket and the provider environment, and discuss which systems need to be connected.

+370 657 58414